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Returns & Refund Policy

At Ashes Memorial Jewellery we aspire for complete customer satisfaction. If your special jewellery has an issue relating to the quality of the item, for example a manufacturing fault, we kindly ask you to email us with a photograph and description.  Please email Our customer care team and a qualified jeweller will assess your jewellery and contact you. If the assessment team find a manufacturing default with your special jewellery it will be completely re-made for you free of charge.  Please note that pendent chains, resin keyring loops, teddy bear resin charm loops are only guaranteed for three months owing to nature of wear and tear. Owing to our jewellery being handcrafted we are unable to offer refunds unless the product is found to be faulty. For example the setting, bail, ring stank, gem setting etc.

Please note that jewellery that was ordered over 12 months ago and has been damaged through wear and tear and not due to a manufacturing fault will be deemed as a chargible repair.

If you change your mind on your order we can only offer you a refund if you cancel your order prior to your item going into production, If your item is already in production we cannot cancel your order.  If you should wish to cancel an order please contact the Ashes Memorial Jewellery team on 01283 260245.

Please note that if a product is incorrectly priced on our website we are not obligated to sell it to you at the incorrect price. We shall cancel your order and we will of course refund you the amount you paid.

The Ashes Memorial Jewellery team are proud to produce high quality handcrafted memorial jewellery and the core of our business is excellent customer service.  We will always strive to ensure you are completely happy with your treasured jewellery. Do not hesitate to contact us if we can assist you in anyway.

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