You can either order online using a credit/debit card, or you can select the buy now and pay later option at the checkout. If you prefer you can order via the telephone on 01283 260245. We cannot, however, do financing options over the phone, this can only be done via our online checkout.
F A Q
2. How do I buy now and pay later?
At the checkout you need to select the payment button that says Klarna. You can select to pay for your item in 30 days or over three interest-free monthly payments.
3. How much ashes or hair do you require?
We only need one teaspoon of ashes or a small lock of hair per item we craft. Any unused ashes or hair will be posted back to you with your special jewellery.
4. Do I request the order pack before or after placing the order?
No, after the order is placed, we will automatically post you out a pack first class. The order pack will have a unique reference number on it that relates to your order number. The pack will contain a zip-seal bag for you to send your loved one’s ashes or hair to us. There will also be a tear proof bag provided with our workshop address on. If you have ordered a ring, we will send you a ring sizer. Please post the ashes or hair to us using Royal Mail signed for delivery.
5. How will I know if my loved one's ashes have arrived safely?
Once we have received your loved one’s ashes or hair and booked them into our system, one of our office team will email you to let you know they have arrived with us safely.
6. How do I know my loved one's ashes or hair is in safe hands?
Ashes Memorial Jewellery is one of the largest memorial jewellery specialists in the UK. Your loved one’s ashes are always in safe hands. Our highly skilled jewellers only ever work with one set of ashes at a time, and our workshop is thoroughly cleaned after each piece of treasured jewellery that we craft. You will receive a commemorative card stating the date of when your special piece was created and the signature of the jeweller who crafted it for you. Every set of ashes we receive are booked into the system, barcode scanned and carefully placed into a specialist workshop sealed bag with your loved one’s ashes, order sheet and any specialist notes.
7. How long will I wait to receive my jewellery?
Our imprinted jewellery (gold or silver) will take up to four weeks to craft from when we receive your loved one’s ashes. Our resin jewellery will take up to three weeks to craft from when we receive the ashes. Our Christmas tree decorations and resin keyrings will take up to two weeks to craft from when we receive your loved one’s ashes.
8. How will my jewellery get to me?
Once your order is complete, we will post your special jewellery out to you via Royal Mail special delivery. This service is tracked, insured and guaranteed by 1pm the following day from when we send it (excluding Saturday).
9. I want to order a ring but don't know my size?
All you need to do is select ring size unknown on the drop-down option, and we will send you a ring sizer in your order pack.
10. What is the difference between standard engraving and handwriting engraving?
With standard engraving you can select your font type from our drop-down options. Handwriting engraving is when we take an exact copy of your loved one’s handwriting off an old Christmas card, letter etc. You can upload a clear photo of your chosen text with your order. Ideally, we would rather you posted the original to us as we can scan the writing using our detailed scanner. This will ensure the engraving is much sharper and better quality. The original text will be posted back to you with your special jewellery.
11. Can I wear my jewellery all the time and in water?
This depends on what item you have ordered. Our silver and gold imprinted jewellery can be worn all the time, including in water and with chemicals. Our imprinted jewellery is ideal for people that don’t want to take their treasured pieces off. If you have selected a resin piece, we advise you not to wear it in water. We also advise you take your resin jewellery off when spraying perfume, using hand cream or using household chemicals as both water and chemicals can cause your resin gem to go dull and become loose in its setting. We will send you a resin care card out with your special jewellery to help you care for your treasured piece.
12. What is the warranty on my jewellery?
All our jewellery comes with a 12-month manufacturing guarantee. The warranty, however, will not be valid if on return the item has been defected by hard wear and tear and if resin jewellery has been exposed to water and chemicals (We chemical test any returned resin jewellery). Necklace chains are only guaranteed for three months owing to wear and tear.
13. If my jewellery is out of warranty can it still be repaired?
We can gladly still repair your jewellery if it out of warranty or the warranty is void. Our team will advise you on the repair price.
14. What do i do if i have any concerns about my jewellery?
15. What is your postal address?
Our postal address is:
Ashes Memorial Jewellery
Suite 1-2 Cross Street Business Centre,
43a Cross Street,
Burton Upon Trent,
16. Can we visit the workshop to view the jewellery collections and order in person?
You can gladly visit our workshop and showroom via appointment. Please call the team to arrange an appointment. We offer appointments Monday to Friday 9.30am- 5.00pm.
17. Can I order online and drop off the ashes to the workshop instead of posting them?
Yes, this is no problem at all. Please call us on 01283 260245 before coming as we will ensure a member of staff is available to assist you.
18. Can we watch our jewellery be crafted?
We cannot offer this service owning to the length of time each item takes to craft. Each item can take several days to complete. Our team work with flames, chemicals, and use hazardous equipment so our public liability/health and safety insurance would not allow you stay in the workshop. However, on your showroom visit you are more than welcome to view our specialist workshop and see where your treasured jewellery will be crafted.