Once your order is placed we will post you an order pack with everything you will need to post us your loved one’s ashes or hair. You will receive your pack within the next 5 business days.
Your ordering steps
Your order pack will include:
A confirmation of your order
Please check the product information is correct.
A zip seal bag
Please place one heaped teaspoon of ashes or hair into the zip seal bag. We require one teaspoon for every item of jewellery ordered or a small lock of hair.
A ring sizer (only if you order a ring)
This will enable you to measure your finger so we can make your ring the correct size.
Please fill out the correct details in your order pack.
If you have selected handwriting text to be engraved onto your jewellery, please send us a good clear copy of the text you require along with your loved one’s ashes or hair.
Once you have all the items we require to create your piece of jewellery, please send it back to us signed for delivery in the return envelope provided.
Step 1: Select your chosen piece
Enjoy Browsing Through Our Range Of Handmade Designs
Once you have chosen your desired piece of jewellery please go through the product options to personalise it.
The next stage is to buy it through our online secure payment gateway and we will then send you an order pack to collect the ashes or hair.
Step 2: Your Order Pack
Return Your Order Pack
Once your order is placed, either online or via the telephone, we will then post you an order pack to collect your loved one’s ashes or hair.
Once you have all the items we require to create your piece of jewellery, please send your order pack back to us by signed for delivery in the return envelope provided.
Step 3: We will create it
Start To Create Your Design
Once we have received your loved one’s ashes or hair and the other information we can start to create your design.
Please see the stages of our creation process.
It takes on average 4-6 weeks to create your special jewellery before dispatching.
Step 4: Receive your order
Beautifully Presented In A Stunning Gift Box
Once your treasured design is finished we will carefully package it. All our jewellery comes beautifully presented in a gift box. Each piece of jewellery comes with a commemorative card stating the creation date of your special piece. It will also be signed by the jeweller that created your unique memorial jewellery.
Your jewellery will be sent by Royal Mail special delivery.
This is a next day signed for and insured service.